1. For Customers
- Cancellation before driver confirmation: No charges.
- After confirmation but before 2 hours of pickup: 10% of trip amount or ₹200 (whichever is higher).
- Within 2 hours of pickup: 50% charge applies.
- No-show: Full fare will be charged.
2. For Drivers
- Drivers who cancel accepted bookings may be penalized or temporarily suspended after repeated offenses.
3. Refund Timeline
- Refunds (if applicable) will be processed within 5–7 working days to the original payment method.
4. Force Majeure
- Sagacabs is not responsible for cancellations due to weather, strikes, accidents, or law enforcement interventions.